Frequently Asked Questions
Everything you need to know about building your dream project.
What are your standard shipping times for building materials?
Most in-stock materials are processed within 1-2 business days. Delivery times vary by location, typically arriving within 3-7 business days for standard ground shipping.
Do you offer bulk discounts for professional contractors?
Yes, GTS Builders Supply offers competitive volume pricing for large-scale projects. Please contact our sales team with your material list for a custom quote.
What is your return policy for unused supplies?
Unopened and undamaged items can be returned within 30 days of purchase. Please note that custom-cut materials and special orders may be subject to a restocking fee.
Can I schedule a specific delivery date for heavy equipment or lumber?
Absolutely. During checkout, you can request a preferred delivery window. Our logistics team will call you 24 hours in advance to confirm the drop-off details.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and approved line-of-credit accounts for established trade professionals.